First you must be sure it is totally quiet at your house. So get all the kids out of the room. Otherwise it picks up their voices and thinks you are trying to tell it something. Anyone else HATE those voice activated menus? Maybe it's just me, but they cause me to sin.
Anyway- once you are in a quiet place, follow the directions and try not to laugh so hard you activate the voice system.
Call the Nestle Crunch Hotline at 1-800-295-0051. When you are asked if you want to continue in English or Spanish, just wait quietly for about 10 seconds and you will smile. Promise! Keep going and press 4 it gets even better.... I tried them all... 7 was my favorite. :)
It is my humble opinion that someone deserves a raise. Now I'm off to eat some chocolate.